Frequently Asked Questions
Is ordering online safe?
Yes it is. At PalmBeachPickle.com, ordering online is as safe as using a credit card to buy dinner in a restaurant. We use the latest security technology, which includes data encryption, server authentication, and message integrity.
How do I place an order online?
It’s easy and secure! Just place the product(s) you wish to order in your electronic shopping cart by clicking on the add to cart button located below the product image. When you’re ready to complete your order, click checkout, follow the easy instructions on completing your order, and select your payment option. Contact our Customer Support Representative via email at Sales@PalmBeachPickle.com or 888-321-DILL (3455) and we will be happy to assist you with any questions.
How do I place a wholesale order?
To place a wholesale order or inquire about becoming a wholesale customer, please contact our Customer Support Representative at 888-321-DILL (3455). We do not currently offer online ordering for wholesalers through our website.
What payment options are accepted by Palm Beach Pickle Company LLC?
We accept major credit cards (Visa, Master Card) and PayPal.
If I encounter a problem while submitting my order, should I just resubmit?
If you are unsure of your order was properly submitted or did not receive an order confirmation email, please contact our Customer Support Representative at 888-321-DILL or Sales@PalmBeachPickle.com and we will be happy to assist you.
What if I have placed a duplicate order?
If you feel you have placed a duplicate order, please contact our Customer Support Representative at 888-321-DILL or Sales@PalmBeachPickle@.com and we will be happy to assist you.
How much time should I allow for my order to allow?
Individual website orders are usually shipped in 1-3 business days. Orders that are on backorder will take longer to ship and you will be notified via the email address you provided during checkout as to when these products will be available to ship.
How can I track a shipment after it has left the facilities?
After your order has been shipped, you will receive an email with a link to the carrier’s tracking page. If you need additional help, please contact our Customer Support Representative at Sales@PalmBeachPickle.com
What are your shipping costs and how are your orders shipped?
Our packages are shipped Monday-Friday via UPS Ground. Your shipping cost will be calculate at the time of checkout. Once your order is shipped it typically takes 3-5 business days to arrive.
Can I ship to a P.O. Box?
We cannot ship to a P.O Box (sorry)
Do you ship t0o Alaska and Hawaii?
No, sorry, we do not ship too Alaska and Hawaii. Since all orders shipping to Alaska and Hawaii must ship via air service there is an additional charge.
How do I ship my items somewhere other than my billing address?
It’s easy. During the checkout process, the first step you encounter requests your shipping address. You will then be asked to submit a billing address for your purchase.
Do you have a store?
No we do not have a store, but ask your local grocer to get Palm beach Pickles sold near you.
What do I do if I receive a damaged order?
Palm Beach Pickle apologizes for the inconvenience of the carrier’s handling of your order. Have your order number available and contact our Customer Support Representative at 888-321-DILL or Sales@PalmBeachPickle.com and we will be happy to assist you. The Palm Beach Pickle representative assisting you will gather information concerning the damage to your order and walk you through the return process and will request a replacement order be shipped to you in 3-5 business days.
Are your food products Gluten-Free?
All of our products are gluten-free! And we are happy to provide written documentation that the ingredients used in our products are free of wheat gluten.